Order Terms & Conditions

Ordering:

All items in our catalogue must be ordered in multiples of the numbers shown. For your convenience we have also included our stock numbers to help you order the correct item. Please reference these stock numbers on your purchase orders.

Terms and Conditions

No minimum order. Prices are subject to change without notice. All first time orders are shipped C.O.D. or Prepaid. We accept MasterCard, Visa, American Express, and Discover. Credit Card Charges will not be applied until date of shipment. C.O.D. charge is $9.50.

To have your business check accepted please complete our credit application. Credit terms are available upon approval of our credit application.

Download Credit Application

Payment Terms

All payments are due 30 days after invoice date. In the event that any invoice remains unpaid after 30 days, all amounts due shall bear interest from the due date at the rate of 1.5% per month on all past due accounts. Further the customer agrees to pay all costs of collection, including without limitation, reasonable attorney's fees, court costs, and all collection expenses. Accounts past due over 60 days will be placed for collection. All Terms and Conditions shall be governed by and enforced in accordance with the laws of the state of Tennessee.

Shipping

Shipping FOB Hermitage, Tennessee. Custom orders require 50% deposit. All orders are shipped in 3-5 business days, except custom orders. Most orders received by 1:00 P.M. are shipped same day. A 25% restocking fee will be charged on all returned shipments.

Free ground shipping on all $1,000.00 orders within Continental USA. Next Day Air, 2nd Day, and 3 Day Select available at carrier’s rates paid by customer.

Returns / Shortages

Ideal Gifts and Photos will accept the return of any and all merchandise that is damaged or defective upon receipt of customer. All reports of such instances need to be reported to our office within 10 business days of receipt. In order to comply with this policy we strongly advise that merchandise be inspected upon receipt and not when boxes are opened as needed.

If the return of merchandise is necessary, first request a R.M.A. (Return Merchandise Authorization) form. All merchandise must be returned within seven days of authorization, freight prepaid. You may then have goods credited to your account, or replaced after inspection

Damaged Shipments

If you receive a shipment, which is damaged, have the driver acknowledge such damage on the bill of lading. If the driver refuses to do so, do not accept the delivery. Where damaged goods are accepted and acknowledged, do not throw away the packing material: the carrier may need them for inspection. In all cases of damaged shipments, please notify us mmediately.

WE LOOK FORWARD TO DEVELOPING A LONG TERM AND POSITIVE BUSINESS RELATIONSHIP WITH YOU. THANK YOU FOR CHOOSING IDEAL GIFTS AND PHOTOS!