Order Terms & Conditions

Ordering:

All items in our catalogue must be ordered in multiples of the numbers shown. For your convenience we have also included our stock numbers to help you order the correct item. Please reference these stock numbers on your purchase orders.

Terms and Conditions

We accept MasterCard, Visa, American Express, and Discover. To have your business check accepted please complete our credit application. Credit terms are available upon approval of our credit application. Credit Card Charges will not be applied until date of shipment

Download Credit Application

No minimum order. Prices are subject to change without notice. All first time orders are shipped C.O.D. or Prepaid (Cashiers Check, Money Order, or Credit Card. C.O.D. charge is $7.50.

Payment Terms

A finance charge of 1.5% per month will be added to past due accounts. Customers with past due accounts will not be shipped another order until their account is paid in full including finance charges. Customer pays all reasonable attorney fees and costs incurred in collection of past due accounts. Accounts over 60 days will be placed for collection.

Shipping

Shipping FOB Hermitage, Tennessee. Custom orders require 50% deposit. All orders are shipped in 3-5 business days, except custom orders. Most orders received by 1:00 P.M. are shipped same day. A 25% restocking fee will be charged on all returned shipments.

Free ground shipping on all $1,000.00 orders within Continental USA. Next Day Air, 2nd Day, and 3 Day Select available at carrier’s rates paid by customer.

Returns / Shortages

Our careful attention to strict quality control is our assurance of customer satisfaction. If you are short any merchandise on a delivery please contact the company within three days of receipt of goods.

 If the return of merchandise is necessary, first request a R.M.A. (Return Merchandise Authorization) form. All merchandise must be returned within seven days of authorization, freight prepaid. You may then have goods credited to your account, or replaced after inspection

Damaged Shipments

If you receive a shipment, which is damaged, have the driver acknowledge such damage on the bill of lading. If the driver refuses to do so, do not accept the delivery. Where damaged goods are accepted and acknowledged, do not throw away the packing material: the carrier may need them for inspection. In all cases of damaged shipments, please notify us mmediately.

Volume Pricing:

Please contact Ideal Gifts & Photos directly for volume pricing. Toll-free (800) 273-5909